Contemporary jewellery and adornment exploring mental health

Delivery and Returns

Delivery and Returns

Delivery Times

Every piece is made by hand in Eleanor's Edinburgh workshop to order, giving each piece a slightly different lead time, usually up to 4 weeks.

Urgent Orders

If you require an item for a specific date or really urgently please contact Eleanor before ordering to ensure that your request can be met. Eleanor will do her best to meet any deadlines.

Delivery Charges

Within the UK:

Royal Mail Special Delivery £7.50

Royal Mail Special Delivery is fully trackable and insured and guaranteed to arrive next working day from date of dispatch. Parcels are guaranteed to arrive by 1pm and require a signature. If there is no-one available to accept the parcel, a calling card will be left for you to arrange re-delivery or collection.

Royal Mail First Class £4

Royal Mail First Class aims to deliver within 1-2 days. Please note that this is not tracked or signed for and as such Eleanor Kerr-Patton is not responsible should the package go missing.

International:

Royal Mail International (Tracked and Signed) £15.00

Royal Mail International Tracked and Signed items are tracked and insured up to £250. Parcels are usually delivered within 3-5 working days to most of Europe and 3-7 days to the rest of the world. You will be issued with a tracking number when your order has been dispatched. Additional insurance can be purchased if necessary.

Royal Mail International First Class £8

Royal Mail Standard International shipping aims to deliver within 3-5 days for Europe and 5-7 days for the rest of the world. Please note that this is not tracked or signed for and as such Eleanor Kerr-Patton is not responsible should the package go missing.

*Postal addresses must be accurate and complete to guarantee delivery. We cannot accept any responsibility for non-delivery, or delayed delivery, of items due to customer error.

Customs Charges

International customers are responsible for any, and all, duties and/or taxes that may be imposed on the item on arrival at the destination country. Please note, these charges are completely beyond our control, and entirely at the discretion of border control at the country in question.

Cancellation Policy

Due to the nature of my business orders must be cancelled or amended within 24 hours of order. Please contact us, with the subject heading "Order cancelation, urgent", at: eleanor@eleanorpattonjewellery.com

Returns Policy

We hope you will be delighted with your piece of Eleanor Patton Jewellery.

However, if for any reason you are unhappy with your purchase, Eleanor is happy to adjust, exchange, or refund your order.

If this is the case, please contact Eleanor within 7 days of receipt of your delivery to arrange the return/exchange/adjustment, then make sure to ship the item back to us within 14 days of receipt.

Items are returned at the buyer's own risk, so we recommend that you use a Special Delivery service, and insure the shipment against loss or damage. Postage will only be refunded if an item has been sent incorrectly, or some other error has been made on our part.

Orders must be returned in their original packaging and in perfect condition.

*Earrings and custom made items CANNOT BE RETURNED/EXCHANGED. Eleanor is happy, however, to discuss any potential adjustments or alterations (at additional cost to the customer).

*For international returns, customs duties/taxes must be paid for by the customer. These will be invoiced at cost.